Order and payment enquiries
Ask about an order, payment confirmation or purchase document. Live online payment processing and automated order-history features remain pending launch and verification.
ORDER ASSISTANCE
Questions about an NFC Smart Stand order?
Contact MyBizDigital about order details, NFC destination information, shipment updates, damaged deliveries or replacement requests. Website development and custom software enquiries are handled separately through our Contact page.
ORDER SUPPORT
Keep your order reference handy.
When contacting us, include the order reference (if one has been issued), business name, product type and the support issue. You should not share passwords, one-time passcodes or full payment-card details.
What can we help with?
Order amendments
Request a change to the delivery address, quantity, destination link or business information as soon as possible. Changes are reviewed according to programming and dispatch progress and are not guaranteed.
Delivery enquiries
Pos Laju is our selected courier for Malaysia and DHL for international deliveries. Delivery availability, charges, estimated times and tracking details depend on the confirmed order, destination and courier arrangement. Online checkout and automated tracking are not yet active.
Damage, 5-year chip warranty and replacements
Report damaged, defective or incorrect items with supporting photographs. The five-year NFC chip warranty covers verified defects under normal intended use from confirmed delivery for eligible orders in Malaysia and overseas. Approved chip-defect replacement products are free of charge, including replacement delivery within Malaysia. International replacement-shipping arrangements and any applicable charges are assessed case by case.
How support requests are handled
Before dispatch
Contact us as early as possible to request an amendment or cancellation. We will check the NFC programming and courier handover status before confirming whether a change is possible. Adjustments to quantity, delivery address or delivery service may change the total amount. Changes are not guaranteed once preparation has begun.
After dispatch
Shipment changes may not be possible once the courier has received the parcel. If a customer-supplied destination changes or was incorrect after programming and dispatch, remote NFC rewriting is not offered. A newly programmed stand must be purchased at the applicable full price, plus delivery charges, with no replacement discount. If MyBizDigital requests the previous stand back, the customer pays return shipping; please contact us before sending any item. Verified MyBizDigital programming errors are handled separately without charging for the replacement product.
Item arrives damaged
Report the issue promptly with your order reference and clear photographs of the stand, outer packaging and shipping label. If we verify MyBizDigital-caused or transit-related damage, we arrange an appropriate replacement and replacement delivery without charging the customer. We may waive a physical return when clear evidence is sufficient. Keep the item and packaging until we advise whether a return is needed.
Chip malfunction or wrong programming
We assess NFC issues against the destination details provided before dispatch. Verified MyBizDigital programming errors are corrected or replaced without charge for the replacement product. Suspected chip failures are assessed under the five-year NFC chip warranty; customer-requested link changes and accidental physical damage are not chip defects.
Order status and tracking
For an existing order or arrangement, contact us with the reference number provided. Once a parcel is dispatched, we can share available courier and tracking details. Automated customer accounts, online purchase histories and shipment-tracking features are not yet live; do not expect them to be available on the website.
Food Menu bundle enquiries
The Food Menu NFC Stand is offered as a bundle of 10 preprogrammed stands for RM800, not as individually sold units. Confirm the intended food-menu destination with us before programming begins. Changes requested after programming and dispatch follow the replacement policy above.
International orders and delivery
DHL is our selected international courier. Destination eligibility, estimated transit times, delivery charges and any applicable customs responsibilities must be clarified before an order is accepted. Eligible NFC chip-defect replacements are covered by our five-year warranty worldwide; international replacement-shipping arrangements and charges are assessed case by case.
Contact Order Support
Send your order reference, business name and a short description of your request. For shipping damage or product issues, attach clear evidence where available.
Support: Monday–Saturday, 8:00 AM–6:00 PM (Malaysia time). Closed Sunday.
For NFC usage, troubleshooting and chip-defect assessment, see Product Support. This page explains order-assistance procedures; cancellation, delivery, warranty and refund rights remain subject to published policies and applicable law. Nothing here limits rights that cannot legally be excluded.